Shipping policy

Shipping Policy

Effective Date: 25/07/2026

At Ankologyy, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festivals, sales, or high-demand periods, processing may take slightly longer.

2. Shipping Coverage

We currently deliver across India through trusted courier partners.

For international orders, please contact our support team before placing your order to confirm shipping availability.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Free Shipping on prepaid orders above ₹999.

  • Orders below ₹999 may attract a shipping fee, which will be displayed during checkout.

  • Additional shipping charges may apply for Cash on Delivery (if available).

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation via Email, SMS, or WhatsApp containing your tracking details.

You can use the tracking number to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect shipping address

  • Incorrect contact number

  • Customer unavailable

  • Refusal to accept delivery

the package may be returned to us. Re-shipping charges may apply.

7. Address Accuracy

Please ensure your shipping information is complete and accurate before placing your order.

Ankologyy will not be responsible for delays or non-delivery resulting from incorrect or incomplete address details.

8. Damaged or Incorrect Orders

If you receive:

  • a damaged package,

  • an incorrect product,

  • or a missing item,

please contact us within 48 hours of delivery with:

  • Order Number

  • Photos or videos of the product

  • Photos of the packaging

Our support team will investigate and provide an appropriate resolution.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability. In such cases, separate tracking information will be provided.

10. Delivery Delays

While we strive to deliver every order within the estimated timeline, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Courier network disruptions

  • Festivals or peak order volumes

We appreciate your patience and understanding in such situations.

11. International Orders

For international deliveries:

  • Shipping charges vary depending on destination.

  • Delivery timelines depend on customs clearance and local courier services.

  • Customs duties, import taxes, and other local charges (if applicable) are the responsibility of the customer.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: [support@ankologyy.com]
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

We appreciate your trust in Ankologyy and look forward to serving you.